Refund & Return Policy

Refund & Return Policy – Bhavnagar MallAt Bhavnagar Mall, we strive to ensure you are completely satisfied with your purchases. Please read our policy carefully to understand the terms and conditions surrounding returns, replacements, and refunds.1. Returns Eligibility WindowOur return and exchange policy lasts 7 days from the date of delivery. If 7 days have passed since your item was delivered, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging. 2. Damaged or Missing Items (Reporting Window)If you receive a package that is damaged, defective, or has missing items, you must report it within 48 hours of delivery with supporting unboxing video/photos. Complaints raised after 48 hours may not be accepted.3. Non-Returnable ItemsSeveral types of goods are exempt from being returned: Perishable goods, food, or consumable items. Intimate, sanitary, or personal-use items (such as certain cosmetics, innerwear, or hair accessories opened for hygiene reasons). Hazardous materials, flammable liquids, or gases. Gift cards and downloadable software products. Items returned without their original receipt, invoice, or proof of purchase. 4. Refund ProcessOnce your return is received and inspected by our team, we will send you an email or notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or bank account within a specific number of business days.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund. 5. ExchangesWe only replace items if they are defective, damaged, or incorrect. If you need to exchange an eligible item for the same product, please reach out to our support team with your order details. 6. Contact UsFor any queries regarding returns, tracking, or refunds, please reach out to our customer support team:Email: support@bhavnagarmall.com (or update with your custom email)Help & Support: Available through your Bhavnagar Mall account dashboard.